Wood/leather cases
If any part of the case should break due to faulty manufacture, Wiseman London will pay postage both ways for its return. The case will either be repaired or exchanged and returned to you. This guarantee excludes normal wear-and-tear. If it is easier for a local repair technician to effect the repair, then Wiseman London will reimburse you, as long as this is agreed beforehand with Wiseman London.
Overhauls
Should your case start to look a little tired after years of service, Wiseman London offers a free overhaul service. All we ask is that you meet the cost of postage or delivery both ways. There is no charge for labour; however, replacement straps, shoulder pads, etc., are chargeable if required. These items will, of course, be repaired rather than replaced where possible.
Carbon-fibre cases
Wiseman carbon-fibre cases carry a lifetime guarantee against defects, or any part of the case breaking, unless it has been exposed to overwhelming and unreasonable forces/pressure.
Overhauls
If nothing has broken, but the case requires some work due to wear and tear from years of use, Wiseman London offer a free overhaul service for our carbon-fibre cases. All we ask is that you meet the cost of postage or delivery both ways. There is no charge for labour; however, replacement straps, shoulder pads, etc., are chargeable if required. These items will, of course, be repaired rather than replaced where possible.
Cosmetic work on the case exterior (for scratches, chips, etc.), is carried out by our carbon-fibre specialists, at additional cost, dependent on the work required. We will provide a quotation for this on inspection of the case.
Accessories
There is no lifetime guarantee on our accessories; however, your statutory rights are not affected.
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