In cases of exchanges for defects in the original product, we will send the replacement piece(s) once we have received the original returned item. There will not be a shipping charge for this exchange.
All items must be in original condition and show no signs of use, and must be returned in original vendor packaging.
For international returns, any customs or import duties, brokerage fees, taxes and all other charges paid on return shipments are the solely your responsibility. In the event you refuse your package, only the purchase price will be refunded. All costs, duties, fees, or taxes are your responsibility and will not be refunded to you.
In the United States, if the recipient refuses delivery an item purchased at www.wisemanlondon.com, all charges shall be your responsibility and Wiseman London reserve the right to charge you for any additional costs.
In the event that purchases are not delivered to you due to a mistake on Wiseman London’s part, Wiseman will completely refund you or send the item to you again without extra charge when the item is still available, whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details and so you are responsible for entering your correct address. If you enter the incorrect address and do not notify us before the order is shipped, Wiseman London cannot refund your purchase. If we send you items that you did not order, we will refund you for cost of the outgoing postage and packing on those individual items, once you send them back to us.
If items are not delivered because you gave us incorrect information, or because your post office was unable to deliver the package because there was no-one to receive it, Wiseman London will refund you for the cost of the items only, but not for the postage and packing charges. Provided the items are still available, Wiseman London can re-send the items at your request one time only and you will have to pay all shipping fees.
Requests for refunds or exchanges must be made within 30 days of the receiving date. Wiseman London will not refund after such date for any reason.
In rare cases Wiseman London may offer the option to return an item which is not defective; you shall be responsible for the shipping costs for returning the item to Wiseman a London. Credits or refunds will be issued to you for the original purchase price after the item(s) are received and processed by Wiseman London.